RETURNS AND REFUNDS
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS cassette, software, video game, cassette, or vinyl disc that has been opened.
* Any item that is not in its original condition, is damaged or has some missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 10 days.
Late or missing refunds (if applicable)
If you have not received your refund yet, please check your bank account again first.
Then contact your credit card issuing entity, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a necessary processing time before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an email at email@example.com
If the returned item was identified as a gift at the time of purchase and it was sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be sent to you by mail.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and offer it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
It will be your responsibility to pay your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you return to us.